How can we help you?

We’ve pulled together some frequently asked questions to give you more information about the website and current magazine offerings.

If you have a question that you can’t find the answer to, please contact us at [email protected] or on +61 1300 749 369.

New subscription models from 2021

Why is there a new subscription model commencing in January 2021?

It has been a challenging year for all Australians. We have endeavoured to support the move to a digital environment experienced by a lot of schools and students – by moving content onto a digital platform in a relatively short period of time for online learning. It is now time to reflect on what we have achieved and what our subscribers need in the future.

As a result, we have divided our subscription offering into a print and digital subscription. This allows subscribers the flexibility to access the print magazine, a digital magazine (with resources) or both – depending on your needs.

Everyone can still subscribe to the print offering by The School Magazine – a quality magazine for the same price. This new model allows for some flexibility in what we offer.

What are the new subscription models?

There will be three product offerings from 2021

Print: As a school, organisation or individual, you can subscribe to your chosen magazine each year along with access to a PDF with learning resources tied to content within the magazine.

Digital: As a school or organisation, one digital subscription will allow one teacher access to the e-magazines and a library of digital resources for their class.

As an individual subscriber, the digital subscription will give you 2 options:

  1. access to the e-magazines and library of digital resources for up to 3 students or
  2. access to one e-magazine and PDF learning resources only (no access to the digital resources).

Both: As a school, organisation or individual, if you choose to subscribe to both options above, you may be entitled to a discount on your digital subscription.

These offerings are best outlined in the table below

table outlining the 2 different subscription options available: print and digital

* Our print subscription is only available to Australian customers

** The school can purchase as many digital licenses as required

How will my existing subscription in 2020 be affected in 2021? What is the change?

From 2021, to continue to use the digital content, you will need to purchase a digital license.

Alternatively, you can choose to re-subscribe to the print magazine and receive the print magazine along with access to the learning resources (PDF) for each issue.

When will the new subscription models be available?

The new School Magazine subscription models will be available to purchase now. Any 2021 subscriptions purchased cannot be activated until 1 January 2021.

All current 2020 subscribers can continue to use their current subscription (including access to all digital content) until 31 December 2020.

I currently have a print subscription. Will the digital version be included within my subscription?

From 2021, digital access is not included in your print subscription. If you are already a print subscriber you will soon be able to take advantage of our special upgrade offer where you can add the digital magazine for a special discounted rate.

How much will it all cost?

This depends on a number of factors including your type of school and whether you purchase multiple subscriptions or as an individual. Discounts also apply when you choose to purchase both the digital and print subscriptions for the year.

Our quality print magazine will still be available for the same, low price. Your selected magazine title(s) will be sent to you each month (for 10 months) along with access to learning resources (PDF) relating to each issue. Ensure you purchase a copy for each student requiring a magazine. For example, if you have a Year 3 class of 30 students, you need 30 Countdown magazines ordered.

One digital license will give schools and organisations 1 teacher and their class access to e-magazines and digital resources. For example, if you have four teachers in Year 3 requiring digital access, you will need four digital licenses.

If you choose to purchase both print magazines and digital licenses, you may be entitled to a discount. Discounts are applied to the digital license(s) only and are based on the number of print magazines ordered.

Follow the steps to subscribe to obtain an online quote that you will be able to use.

How do I subscribe to the School Magazine?

If you are an existing subscriber, log in with your email address and password and resubscribe from your admin portal. If you have forgotten your password, follow the “forgot password” prompts to reset your password.


For new subscribers, click on the subscribe button to start your journey into a world of reading for your students!

What devices are your digital subscriptions available on? Which devices can I access the digital edition on?

Your digital subscription to The School Magazine is accessed through your web browser. It is compatible with all common internet browsers including Internet Explorer, Edge, Chrome and Firefox.

How do I access my digital subscription?

Digital subscriptions are for the calendar year. So any 2021 digital subscriptions will not be activated until 1 January 2021.

Account Administrators will be able to create their account or login and see what subscriptions and digital licenses are active. You will not be able to activate digital subscriptions until the new year.


If I place a subscription today online, what issue will I receive?

You will receive all of the back issues for that year starting with issue 1 and then the remainder of the issues that year as they are published. Your order will be for the complete set for that year – all ten issues.

How much does it cost for a subscription to the School Magazine?

One print subscription costs $14 per year (excluding GST and delivery). This includes 10 issues of a magazine per year and online access to a library of resources developed specifically for the magazines.

The NSW Government has subsidised the price of subscriptions for NSW government schools only. One print subscription costs $10 per year (excluding GST and delivery).

Follow the subscription process to obtain an online quote that you will be able to use.

Why are there different subscriber types?

The School Magazine is a unit within the NSW Department of Education. As such, we provide concessions and do not charge GST to NSW public schools to access our products.

All other Australian subscribers are charged the normal subscription rate. Overseas subscribers are only able to access digital content as we do not deliver the print magazine overseas.

What do I get with a subscription?

For a print subscription, you will receive ten issues of your selected magazine for that given year. As well you will receive access to the PDF Learning Resources. You determine the number of subscriptions based on the number of students needing a magazine.

How can I pay for my subscription?

NSW Government schools will have their accounts debited. All other schools, organisations or individuals can pay for your subscription by credit card or electronic funds transfer (EFT).

How do I know my order has been successful?

You will receive a confirmation email to confirm your subscription has been successful. If you have not received a confirmation email in two business days, please check your spam inbox or contact us on +61 1300 749 369 to reconfirm your subscription.

How long should I expect to wait to receive an e-mail acknowledging that my order was successful?

If you have not received a confirmation email in two business days, please check your spam inbox or contact us on +61 1300 749 369 to reconfirm your subscription.

Can I alter my subscription numbers?

Yes, you can make changes to your print order for issues that have not been packaged or in transit or previously delivered. Please email us at [email protected] to make changes to your subscription.

However, no cancellations and refunds are provided for digital licenses after the ‘firm sale’ date (14 days after the purchase has been made).

Refer to our Terms and Conditions for more information.

I don’t have a print subscription. Can I still purchase the digital magazine?

Yes you can. Visit the subscribe page for more information.

I live outside of Australia. Can I purchase a print subscription?

Unfortunately, no, we do not send the printed magazines overseas. However, you can become a digital subscriber where you can access the digital magazines.

I did not make an order for The School Magazine, but have received an order confirmation. What do I do?

If you believe that an order was made on behalf of your school or organisation by mistake, please forward the confirmation email to: [email protected] along with your details and we will follow up with how an order was placed on behalf of your school or organisation.

Managing your account

How do I register my account?

Once you have subscribed to the School Magazine, you will need to register your account.

Every account will have a Decision-Maker (Account administrator) email address attached. For a NSW public school, this is the general email address for your school. All other subscriptions, this email address will be the person who has paid for the subscription.

The Decision-Maker should check their inbox (spam and/or junk) for an email from The School Magazine with a link to register their account. Follow the instructions in the email to set up your account.

Once you have set up your account and have successfully logged into the website, go to the Subscriptions menu at the top of the page. You can now manage your subscriptions or manage online access for staff.

How do I provide access to teachers to view the online resources?

Only the Decision-Maker will be able to grant teachers access to online resources.

  1. As a Decision-Maker, log in and go to the ‘Subscriptions’ tab across the top menu. Scroll down to ‘Manage online access’ and click on the ‘Manage’ button.
  2. Click on the ‘Invite a new subscriber’ button on the upper right-hand corner.
  3. Fill out their information to set them up: first name, last name, and email address.
  4. A request to join this active digital subscription will be sent to the invitee’s email.

Request that teachers check junk or spam filters on their email inbox.

I cannot remember the email address I used on my account

If you are a NSW public school, management of your account is set up under your generic school email address. Contact your head office to access any emails that may have been sent to your account.

All other accounts are set up against the person who is paying for the subscription.

Contact us at [email protected] or on +61 1300 749 369 to discuss next steps.

I’ve forgotten my password. Can I change my password?

If you have forgotten your password or want to change it, you can reset it at Password update details will be emailed to the registered email account.

Check junk or spam filters on your email inbox.

Why won’t the website accept the password I created?

The School Magazine website has the default password encryption set to high. You must set a strong password before the website will allow you to complete registration or the login process.

Make sure your password is at least 10 characters long, uses upper and lowercase letters, numbers and symbols like @ ! ” ? % ^ *

How do I change my email address or account details?

Only the Decision-Maker will be able to change account details: by setting up staff, removing staff or sending staff a reminder email to set up their account.

Login issues

I just made a new account, but have not been able to log in yet.

Make sure your subscription was successful. Check your email inbox for the confirmation we send you when you successfully subscribe to the School Magazine. Also, check junk or spam folders as well.

If you haven’t already, you will need to register your account.

I have a subscription to the School Magazine but I am unsure of my login details

The person who placed the order with The School Magazine (for schools this will be the generic office email address), they are the Decision-Maker.

Only the Decision-Maker will be able to grant teachers access to online resources.

Check your inbox (spam and/or junk) for an email from The School Magazine with the subject line ‘Welcome’. Follow the instructions in the email to set up your account.

To protect your account, make sure your password is at least 10 characters long, uses upper and lowercase letters, numbers and symbols like @ ! ” ? % ^ *

You can now access all Learning Resources and digital content (if a digital license was purchased) on the website.

I can’t login to access the Learning Resources, what should I do?

You will need to talk to the Decision-Maker for your account. If you are a NSW public school, this will be the person who manages the generic office email address.

The Decision-Maker will need to log into the account and set up teacher access for you to the online resources.

My Activities and Forum pages are not working, what should I do?

First, you need to confirm that you have an active digital license assigned to you. Contact your Decision-Maker for your account.

If you do have an active digital license, please contact the School Magazine team to assist.

I can’t access my digital subscription/I’m having trouble accessing parts of my digital subscription.

Access to digital content is dependent on the type of subscription you have purchased. Contact us to confirm whether you have an active subscription and the type of subscription.


Can I purchase back issues?

Back issues are only available to purchase for the current year. Contact us on +61 1300 749 369 or email [email protected] for more information.

When is the latest digital issue available?

The digital issue of The School Magazine will be available at the same time as print magazines are sent to schools, usually the end of the month.

When will my digital subscription end?

Your digital subscription to the School Magazine ends on the 31 December of that year.

Can I print the digital version of The School Magazine?

No. The digital magazine is only for online viewing. If you want a printed version of the magazine, you can become a print and digital subscriber where you will be provided with a valuable bundle discount.

Renewals and cancellations

Can I renew my subscriptions, if so how?

Once you are a subscriber you will be able to manage your subscription on the website. Access to this is available once you are a subscriber. Renewal reminders will be sent towards the end of each year to the nominated school email address.

I received a renewal notice in my email but I've already renewed my subscription, do I need to do anything?

If you received a renewal notice more than 2 days after you renewed your subscription, please email us at [email protected].

Can I unsubscribe/cancel my subscriptions?

You may cancel any subscription within 14 days of purchase and receive a full refund of digital subscriptions and a partial refund of undelivered print subscriptions from The School Magazine. Please contact our Customer Service team to request a cancellation of a subscription. Once we receive notification from you that you wish to cancel your subscription, any amount paid to The School Magazine for the subscription will be refunded as soon as possible. All refunds will be processed in accordance with the payment method selected by you at the time of your purchase. Additionally, as part of the measures we employ to secure your privacy, we will only refund to the credit card or bank account used for the original transaction. No refunds will be processed to any other credit card or bank account.

A ‘Firm Sale’ is considered to be 14 days after the purchase has been made. Firm Sale cancellations and refunds requested more than 14 days after purchase may only be approved in limited circumstances and at the discretion of the School Magazine.

Refer to our Terms and Conditions for more information.

If I purchase a package offer (print and digital together) what happens if I want to cancel one part of it?

As this is a package offer any cancellation will affect both your print and digital magazines as well as increasing costs to cover any digital license discounts lost.

Our terms and conditions accept cancellations and refunds for the print subscription. However we do not accept cancellations and refunds on digital subscriptions.

Please contact us to discuss.

Print delivery

Can I use a PO Box for billing and receiving magazines?

You would need to check your local Post Office to see if they have facilities to receive large parcels or boxes addressed to a PO box.

How are the magazines delivered?

Magazines are delivered by Australia Post, the current distribution contractor used by the NSW Department of Education.

Where are my magazines sent from?

Magazines are sent from our mailing warehouse based in Sydney.

How long do I have to wait for my first issue to arrive?

From the time of order, information is sent to our mailing house located in Sydney, packaged the following day and collected by Australia Post. It is then taken to the Australia Post depot and sorted for despatch. Delivery is then dependent on your location. Roughly 10 working days or more from placement of order.

How much is postage and handling?

Within Australia, postage and handling is dependent on the number of subscriptions ordered.

1-2 subscriptions $28 per annum

3-4 subscriptions $39 per annum

5-15 subscriptions $66 per annum

16+ subscriptions $105 per annum

(these prices exclude GST)

My magazine hasn’t arrived this month, what do I do?

If your magazines have not arrived by the end of the first week of the month, please call our office on +61 1300 749 369.

Reporting a problem

There is an issue with the website. How can I report it?

If you notice an issue or bug with the website or your login status, please send us an email outlining the issue and if possible, a screenshot of your desktop. The more information you provide, the quicker we can get to the bottom of the issue. Email all issues to [email protected].