How can we help you?

We’ve pulled together some frequently asked questions to give you more information about the website and current magazine offerings.

If you have a question that you can’t find the answer to, please contact us at [email protected] or on +61 1300 749 369.

Subscribing

If I place a subscription today online, what issue will I receive?

You will receive all of the back issues for that year starting with issue 1 and then the remainder of the issues that year as they are published. Your order will be for the complete set for that year – all ten issues.

How much does it cost for a subscription to the School Magazine?

One subscription costs $14 per year (excluding GST and delivery). This includes 10 issues of a magazine per year and online access to a library of resources developed specifically for the magazines.

The NSW Government has subsidised the price of subscriptions for NSW government schools only. One subscription costs $10 per year (excluding GST and delivery).

What do I get with a subscription?

For a subscription, you will receive ten issues of your selected magazine for that given year. As well you will receive access to the digital content and Learning Resources. You determine the number of subscriptions based on the number of students needing a magazine.

How can I pay for my subscription?

NSW Government schools will have their accounts debited. All other schools, organisations or individuals can pay for your subscription by credit card or electronic funds transfer (EFT).

How do I know my order has been successful?

You will receive a confirmation email to confirm your subscription has been successful. If you have not received a confirmation email in two business days, please check your spam inbox or contact us on +61 1300 749 369 to reconfirm your subscription.

How long should I expect to wait to receive an e-mail acknowledging that my order was successful?

If you have not received a confirmation email in two business days, please check your spam inbox or contact us on +61 1300 749 369 to reconfirm your subscription.

Can I alter my subscription numbers?

Yes, you can make changes to your order for issues that have not been packaged or in transit or previously delivered. Please email us at [email protected] to make changes to your subscription.

Managing your account

How do I register my account?

Once you have subscribed to the School Magazine, you will need to register your account.

Every account will have a Decision-Maker email address attached. For a NSW public school, this is the general email address for your school. All other subscriptions, this email address will be the person who has paid for the subscription.

The Decision-Maker should check their inbox (spam and/or junk) for an email from The School Magazine with a link to register their account. Follow the instructions in the email to set up your account.

Once you have set up your account and have successfully logged into the website, go to the Subscriptions menu at the top of the page. You can now manage your subscriptions or manage online access for staff.

How do I provide access to teachers to view the online resources?

Only the Decision-Maker will be able to grant teachers access to online resources.

  1. As a Decision-Maker, log in and go to the ‘Subscriptions’ tab across the top menu. Scroll down to ‘Manage online access’ and click on the ‘Manage’ button.
  2. Click on the ‘Invite a new subscriber’ button on the upper right-hand corner.
  3. Fill out their information to set them up: first name, last name, and email address.
  4. A request to join this active digital subscription will be sent to the invitee’s email.

Request that teachers check junk or spam filters on their email inbox.

I cannot remember the email address I used on my account

If you are a NSW public school, management of your account is set up under your generic school email address. Contact your head office to access any emails that may have been sent to your account.

All other accounts are set up against the person who is paying for the subscription.

Contact us at [email protected] or on +61 1300 749 369 to discuss next steps.

I’ve forgotten my password. Can I change my password?

If you have forgotten your password or want to change it, you can reset it at https://theschoolmagazine.com.au/reset-password. Password update details will be emailed to the registered email account.

Check junk or spam filters on your email inbox.

Why won’t the website accept the password I created?

The School Magazine website has the default password encryption set to high. You must set a strong password before the website will allow you to complete registration or the login process.

Make sure your password is at least 10 characters long, uses upper and lowercase letters, numbers and symbols like @ ! ” ? % ^ *

How do I change my email address or account details?

Only the Decision-Maker will be able to change account details: by setting up staff, removing staff or sending staff a reminder email to set up their account.

Login issues

I just made a new account, but have not been able to log in yet.

Make sure your subscription was successful. Check your email inbox for the confirmation we send you when you successfully subscribe to the School Magazine. Also, check junk or spam folders as well.

If you haven’t already, you will need to register your account.

I have a subscription to the School Magazine but I am unsure of my login details

The person who placed the order with The School Magazine (for schools this will be the generic office email address), they are the Decision-Maker.

Only the Decision-Maker will be able to grant teachers access to online resources.

Check your inbox (spam and/or junk) for an email from The School Magazine with the subject line ‘Welcome’. Follow the instructions in the email to set up your account.

To protect your account, make sure your password is at least 10 characters long, uses upper and lowercase letters, numbers and symbols like @ ! ” ? % ^ *

You can now access all Learning Resources and digital content on the website.

I can’t login to access the Learning Resources, what should I do?

You will need to talk to the Decision-Maker for your account. If you are a NSW public school, this will be the person who manages the generic office email address.

The Decision-Maker will need to log into the account and set up teacher access for you to the online resources.

My Activities and Forum pages are not working, what should I do?

These are two new features that have become available in Term 2, 2020. More information will be available soon

Products

Can I purchase back issues?

Back issues are only available to purchase for the current year. Contact us on +61 1300 749 369 or email [email protected] for more information.

Renewals and cancellations

Can I renew my subscriptions, if so how?

Once you are a subscriber you will be able to manage your subscription on the website. Access to this is available once you are a subscriber. Renewal reminders will be sent towards the end of each year to the nominated school email address.

I received a renewal notice in my email but I've already renewed my subscription, do I need to do anything?

If you received a renewal notice more than 2 days after you renewed your subscription, please email us at [email protected].

Can I unsubscribe/cancel my subscriptions?

You can cancel your subscription at any time, however magazines received to the date of written cancellation will still need to be paid. Please email us at [email protected] to make changes to your subscription.

Print delivery

Can I use a PO Box for billing and receiving magazines?

You would need to check your local Post Office to see if they have facilities to receive large parcels or boxes addressed to a PO box.

How are the magazines delivered?

Magazines are delivered by Australia Post, the current distribution contractor used by the NSW Department of Education.

Where are my magazines sent from?

Magazines are sent from our mailing warehouse based in Sydney.

How long do I have to wait for my first issue to arrive?

From the time of order, information is sent to our mailing house located in Sydney, packaged the following day and collected by Australia Post. It is then taken to the Australia Post depot and sorted for despatch. Delivery is then dependent on your location. Roughly 10 working days or more from placement of order.

How much is postage and handling?

Within Australia, postage and handling is dependent on the number of subscriptions ordered.

1-2 subscriptions $28 per annum

2-4 subscriptions $39 per annum

5-15 subscriptions $66 per annum

16+ subscriptions $105 per annum

(these prices exclude GST)

My magazine hasn’t arrived this month, what do I do?

If your magazines have not arrived by the end of the first week of the month, please call our office on +61 1300 749 369.

Reporting a problem

There is an issue with the website. How can I report it?

If you notice an issue or bug with the website or your login status, please send us an email outlining the issue and if possible, a screenshot of your desktop. The more information you provide, the quicker we can get to the bottom of the issue. Email all issues to [email protected].